Return and refund policy
We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.
- Items return for refund must be returned within 30 days with original package. If customer changes mind and chooses to return item, postage and fee (eg paypal fee 2%, credit card surcharge 1.5%) not refundable and refund is given for the cost of item only, customer is responsible for return and redelivery postage.
- If the item you are returning was sold to you with free shipping and free paypal fee/credit card surcharge , the original freight and fee (eg paypal fee 2%, credit card surcharge 1.5%) cost that we were charged but did not pass on at the time of your order, will be deducted from your refund.
- If item is faulty, please do let us know with 14 working days, we will resend the replacement or issue the refund, postage is on us.
- Item returned must be in its original condition and package, and need to be boxed to avoid damaged, otherwise refund may void.
Please fill up the form below to request a return Authorisation number and read the return and refund policy before sending back goods.