Return and refund policy

We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.

  1. Items return for refund must be returned within 30 days with original package. If customer changes mind and chooses to return item, postage and fee (eg paypal fee 2%, credit card surcharge 1.5%) not refundable and refund is given for the cost of item only, customer is responsible for return and redelivery postage.
  2. If the item you are returning was sold to you with free shipping and free paypal fee/credit card surcharge , the original freight and fee (eg paypal fee 2%, credit card surcharge 1.5%) cost that we were charged but did not pass on at the time of your order, will be deducted from your refund.
  3. If item is faulty, please do let us know with 14 working days, we will resend the replacement or issue the refund, postage is on us.
  4. Item returned must be in its original condition and package, and need to be boxed to avoid damaged, otherwise refund may void.

Please fill up the form below to request a return Authorisation number and read the return and refund policy before sending back goods.