• Item will be shipped immediately on the same (cut-off time 8am except peak time) or next business day after receiving full payment. We deliver using Australia post eparcel and other appropriate methods, transit insurance is normally included for your peace of mind unless specifically stated otherwise.
• A contact number is required to be included in full address.

Please check the email for tracking notification, in case you can’t find it please check the junk mail box.

For account holder you can also login for order status

Yes, we do ship to NZ, you can choose NZ address in checkout page

Pick up is welcome and please choose pickup option in checkout,  we will email you (completed email) once they are ready to go, and it is usually ready to  pick up by next business day after 10am.

Purchase from our warehouse is welcome, we are opened Monday- Friday, 9am to 12pm,  2pm to 5pm.

Yes we do offer australian post express post service, you can choose it in checkout page.

There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control, delays may occur during holiday and peak periods or extreme weather conditions,
Australia Post will use the fastest possible transport links to get your order to you as soon as possible.

To confirm your exact postage costs, simply add items to Shopping Cart and there is a shipping estimator in cart page. Your postage cost will depend on a number of factors, including size and weight and your postcode.  Postage is free for order over $200 (retail customer only)

 

 

When products leave our warehouse you will be emailed a tracking notification (normally 5pm by next business day) showing the items that have been dispatched and any others that are still being processed.

Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow 1 extra business day from the date of placing your order for your goods to be shipped.

95% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:

– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.

– 4-7 days to VIC Rural, NSW Rural, SA Rural.

– 5-6 days to WA Metro, TAS Metro.

– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.

Delays may occur during holiday and peak periods or extreme weather conditions.

*There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.

If you have not received your order within the specified time frame, please email us and our staff will be happy to lodge an investigation with the courier company on your behalf to track down your parcel. 

Please note: The investigation process can take up to 10 days to resolve. Once our team receives an outcome from the courier company we’ll be in contact with you immediately with a resolution. 

Delivery times vary depending on the your postcode, you can also choose *express post for urgent order.

Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow 1 extra business day from the date of placing your order for your goods to be shipped.

95% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:

– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.

– 4-7 days to VIC Rural, NSW Rural, SA Rural.

– 5-6 days to WA Metro, TAS Metro.

– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.

Delays may occur during holiday and peak periods or extreme weather conditions.

*There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.

Item will be shipped immediately on the same (cut-off time 8am ) or next business day after receiving full payment. We deliver using Australia post eparcel and other appropriate methods, transit insurance is normally included for your peace of mind unless specifically stated otherwise.