What is your Refund and Return Policy?

We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.

  1. Items return for refund must be returned within 30 days with original package. If customer changes mind and chooses to return item, postage and fee (eg paypal fee 2%, credit card surcharge 1.5%) not refundable and refund is given for the cost of item only, customer is responsible for return and redelivery postage.
  2. If the item you are returning was sold to you with free shipping and free paypal fee/credit card surcharge , the original freight and fee (eg paypal fee 2%, credit card surcharge 1.5%) cost that we were charged but did not pass on at the time of your order, will be deducted from your refund.
  3. If item is faulty, we will resend the replacement or issue the refund, postage is on us.
  4. Item returned must be in its original condition and package, and need to be boxed to avoid damaged, otherwise refund may void.

To request a return, please click here.

How long does the return process take?

If you have already email us for a return request, you will be contacted soon with more information about your Return Merchandise Authorisation (RMA) request. Our Team will provide you with more information within 1 business days, please keep an eye on your email inbox (or junk mail box) for updates from them, Please note that any items returned to us without an RMA number will not be accepted.

Has your RMA been approved and you have already returned your item/s?

After your RMA is approved and your item is received at our warehouse, it will be inspected by our Returns and Warranty Team and they will be in contact to advise you of the outcome.

We ask that you allow 5-7 business days from the date that we receive your return parcel from Australia Post, for the inspection to be completed.


How do I return my item/s after my RMA has been approved?

Please click here to request a return, order must be returned within 30 days with original package. Once your Return Merchandise Authorisation (RMA) has been approved, please return items to following address

po box 6721
silverwater NSW 2128

Item returned must be in its original condition and package, otherwise refund or exchange may void.

What warranty does igrab offer?

Igrab.com.au offers a standard 12 month warranty (except the solid brass handles). We cannot be liable if the products are subject to:

  • Improper or lack of maintenance, eg harsh or corrosive cleaning products
  • Incorrect installation or failure to follow instructions.
  • Use of a product for which it was not designed, exposure to weather and/or environmental conditions exceeding reasonable or otherwise specified environmental tolerances, including, but not limited to, coastal environments, high humidity rainfall and wind
  • Our solid brass handle coated with high grade lacquer, due to the natural property of the brass material even these have some limitations and may alter over time and with varying amounts of use, the brass handle cannot be guaranteed unconditionally, Enjoy the charm of brass handle natural beauty and the unique ageing over time.