Shipping Policy

  • Item will be shipped immediately on the same (cut-off time 9am, 8am for NOV and DEC peak season) or next business day after receiving full payment. We deliver using Australia post eparcel and other appropriate methods, transit insurance is normally included for your peace of mind unless specifically stated otherwise.
  • A contact number is required to be included in full address.

How can i place the order?

It is very simple 🙂

1.Please go to the product page and select size (distant bewteen center), the corresponding photo and price will come up, enter your desired quantity then press”add to cart”.


2. Once you finish adding items, please press “view cart” then you will be redirected to cart page to checkout.

3. In cart page, simply enter your postcode for shipping calculation, the press “proceed to checkout” .

4. Please fill all the postal detail with the star mark*, review the order details and choose payment method, then press “place order” to finalise the payment

5. Still having issue? No worries, please contact us for help.

What does Distance between center mean?

Distance between center (CTC) refers the distant between 2 screws holes of a handle, either you want to replace the old handles or pre-drill the new holes it is the most crucial measurement for a handle.

What payment method can i use?

We accept direct bank transfer (bank details will turn up after checkout), PayPal,  VISA , Mastercard.

For direct bank transfer payment, you will have the account details in “thank you” page after checkout and order confirmation email.

Where’s my order?

Please check the email for tracking notification, in case you can’t find it please check the junk mail box.

For account holder you can also login for order status

shipping tracking

What is your Refund and Return Policy?

We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.

Items for exchange or refund must be returned within 30 days with original package.

  1. If customer changes mind and chooses to return or exchange item, postage is not refundable and refund is given for the cost of item only, customer is responsible for return and redelivery postage.
  2. If the item you are returning was sold to you with free shipping, the original freight cost that we were charged but did not pass on at the time of your order, will be deducted from your refund.
  3. If item is faulty, we will resend the replacement or issue the refund, postage is on us.
  4. Item returned must be in its original condition and package, and please pack your returns well as we cannot refund or exchange any items that have been damaged in transit, otherwise refund or exchange may  void.

To request a return, please click here.

How long does the return process take?

If you have already email us for a return request, you will be contacted soon with more information about your Return Merchandise Authorisation (RMA) request. Our Team will provide you with more information within 1 business days, please keep an eye on your email inbox (or junk mail box) for updates from them, Please note that any items returned to us without an RMA number will not be accepted.

Has your RMA been approved and you have already returned your item/s?

After your RMA is approved and your item is received at our warehouse, it will be inspected by our Returns and Warranty Team and they will be in contact to advise you of the outcome.

We ask that you allow 4-5 business days from the date that we receive your return parcel from Australia Post, for the inspection to be completed.

 

How do I return my item/s after my RMA has been approved?

Please click here to request a return, order must be returned within 30 days with original package. Once your Return Merchandise Authorisation (RMA) has been approved, please return items to following address

Igrab.com.au
po box 6721
silverwater NSW 1811

Item returned must be in its original condition and package, otherwise refund or exchange may void.