We recommend customer choose carefully before payment, We’re really quick at packing your order.
If order was placed before 10am (business day), please contact us to see if the order has been dispatched or not, there is no guarantee we can change or cancel your order if your order is sent.
If order was placed after 10am (business day), please contact us to change order or cancel order, if you are not responsed by email in 3 hours please call us directly and have your order number ready.
For all orders changed or cancelled, the original fee (eg paypal fee 2%, credit card surcharge 1.5%) cost that we were charged but did not pass on at the time of your order, will be deducted from your refund.
Item will be shipped immediately on the same (cut-off time 8am except peak time) or next business day after receiving full payment. We deliver using Australia post eparcel and other appropriate methods, transit insurance is normally included for your peace of mind unless specifically stated otherwise.
A contact number is required to be included in full address.
1.Please go to the product page and select size (distant bewteen center), the corresponding photo and price will come up, enter your desired quantity then press”add to cart”.
2. Once you finish adding items, please press “view cart” then you will be redirected to cart page to checkout.
3. In cart page, simply enter your postcode for shipping calculation, the press “proceed to checkout” .
4. Please fill all the postal detail with the star mark*, review the order details and choose payment method, then press “place order” to finalise the payment
5. Still having issue? No worries, please contact us for help.
Distance between center (CTC) refers the distant between 2 screws holes of a handle, either you want to replace the old handles or pre-drill the new holes it is the most crucial measurement for a handle.
We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.
Items return for refund must be returned within 30 days with original package. If customer changes mind and chooses to return item, postage and fee (eg paypal fee 2%, credit card surcharge 1.5%) not refundable and refund is given for the cost of item only, customer is responsible for return and redelivery postage.
If the item you are returning was sold to you with free shipping and free paypal fee/credit card surcharge , the original freight and fee (eg paypal fee 2%, credit card surcharge 1.5%) cost that we were charged but did not pass on at the time of your order, will be deducted from your refund.
If item is faulty, we will resend the replacement or issue the refund, postage is on us.
Item returned must be in its original condition and package, and need to be boxed to avoid damaged, otherwise refund may void.
If you have already email us for a return request, you will be contacted soon with more information about your Return Merchandise Authorisation (RMA) request. Our Team will provide you with more information within 1 business days, please keep an eye on your email inbox (or junk mail box) for updates from them, Please note that any items returned to us without an RMA number will not be accepted.
Has your RMA been approved and you have already returned your item/s?
After your RMA is approved and your item is received at our warehouse, it will be inspected by our Returns and Warranty Team and they will be in contact to advise you of the outcome.
We ask that you allow 5-7 business days from the date that we receive your return parcel from Australia Post, for the inspection to be completed.
Please click here to request a return, order must be returned within 30 days with original package. Once your Return Merchandise Authorisation (RMA) has been approved, please return items to following address
Igrab.com.au po box 6721 silverwater NSW 2128
Item returned must be in its original condition and package, otherwise refund or exchange may void.
