If you have already email us for a return request, you will be contacted soon with more information about your Return Merchandise Authorisation (RMA) request. Our Team will provide you with more information within 1 business days, please keep an eye on your email inbox (or junk mail box) for updates from them, Please note that
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Please click here to request a return, order must be returned within 30 days with original package. Once your Return Merchandise Authorisation (RMA) has been approved, please return items to following address Igrab.com.aupo box 6721 silverwater NSW 2128 Item returned must be in its original condition and package, otherwise refund or exchange may void.
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Igrab.com.au offers warranty against defects in finishes, materials and workmanship for 12 months from the date of purchase. We cannot be liable if the products are subject to: Improper or lack of maintenance, eg harsh or corrosive cleaning products Incorrect installation or failure to follow instructions. Use of a product for which it was not designed, exposure
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Yes, we do ship to NZ, you can choose NZ address in checkout page
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Pick up is welcome and please choose pickup option in checkout, we will email you (completed email) once they are ready to go, and it is usually ready to pick up by next business day after 10am. Purchase from our warehouse is welcome, we are opened Monday- Friday, 9am to 12pm, 2pm to 5pm.
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Yes we do offer australian post express post service, you can choose it in checkout page. There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control, delays may occur during
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To confirm your exact postage costs, simply add items to Shopping Cart and there is a shipping estimator in cart page. Your postage cost will depend on a number of factors, including size and weight and your postcode. Postage is free for order over $200 (retail customer only)
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When products leave our warehouse you will be emailed a tracking notification (normally 5pm by next business day) showing the items that have been dispatched and any others that are still being processed. Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow
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Delivery times vary depending on the your postcode, you can also choose *express post for urgent order. Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow 1 extra business day from the date of placing your order for your goods to be shipped.
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Item will be shipped immediately on the same (cut-off time 8am ) or next business day after receiving full payment. We deliver using Australia post eparcel and other appropriate methods, transit insurance is normally included for your peace of mind unless specifically stated otherwise.
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