Delivery FAQ
- Item will be shipped immediately on the same (cut-off time 8am except peak time) or next business day after receiving full payment. We deliver using Australia post eparcel and other appropriate methods, transit insurance is normally included for your peace of mind unless specifically stated otherwise.
- A contact number is required to be included in full address.
Pick up is welcome and please choose pickup option in checkout, we will email you (completed email) once they are ready to go, and it is usually ready to pick up by next business day after 10am.
Purchase from our warehouse is welcome, we are opened Monday- Friday, 9am to 12pm, 2pm to 5pm.
Yes we do offer australian post express post service, you can choose it in checkout page.
There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control, delays may occur during holiday and peak periods or extreme weather conditions,
Australia Post will use the fastest possible transport links to get your order to you as soon as possible.
To confirm your exact postage costs, simply add items to Shopping Cart and there is a shipping estimator in cart page. Your postage cost will depend on a number of factors, including size and weight and your postcode. Postage is free for order over $200 (retail customer only)
When products leave our warehouse you will be emailed a tracking notification (normally 5pm by next business day) showing the items that have been dispatched and any others that are still being processed.
Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow 1 extra business day from the date of placing your order for your goods to be shipped.
95% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:
– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.
– 4-7 days to VIC Rural, NSW Rural, SA Rural.
– 5-6 days to WA Metro, TAS Metro.
– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.
Delays may occur during holiday and peak periods or extreme weather conditions.
*There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.
If you have not received your order within the specified time frame, please email us and our staff will be happy to lodge an investigation with the courier company on your behalf to track down your parcel.
Please note: The investigation process can take up to 10 days to resolve. Once our team receives an outcome from the courier company we’ll be in contact with you immediately with a resolution.
Delivery times vary depending on the your postcode, you can also choose *express post for urgent order.
Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow 1 extra business day from the date of placing your order for your goods to be shipped.
95% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:
– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.
– 4-7 days to VIC Rural, NSW Rural, SA Rural.
– 5-6 days to WA Metro, TAS Metro.
– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.
Delays may occur during holiday and peak periods or extreme weather conditions.
*There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.
Item will be shipped immediately on the same (cut-off time 8am ) or next business day after receiving full payment. We deliver using Australia post eparcel and other appropriate methods, transit insurance is normally included for your peace of mind unless specifically stated otherwise.
Return & Refund FAQ
Return and refund policy
We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.
- Items returned for a refund must be received within 30 days in their original packaging and not used. If a customer changes their mind and chooses to return an item, postage costs and transaction fees (e.g. PayPal fee 2%, credit card surcharge 1.5%) are non-refundable. Refunds will be issued for the item cost only, and the customer is responsible for all return and redelivery postage
- If the item you are returning was sold with free shipping and no PayPal or credit card surcharge, the original freight and transaction fees we incurred (e.g. PayPal fee 2%, credit card surcharge 1.5%) will be deducted from your refund.
- The Buyer must inspect the Goods upon delivery and, within 14 days, notify the Seller in writing of any evident defect, damage, shortage in quantity, or failure to comply with the description or quote. Any other alleged defect must be reported to the Seller as soon as reasonably practicable after it becomes evident. Upon such notification, the Buyer must allow the Seller reasonable access to inspect the Goods. We will arrange a replacement or issue a refund, and all postage costs will be covered by us.
- Returned items must be in their original condition and packaging, and securely boxed to prevent damage. Failure to do so may void the refund.
- We do not offer exchanges and only accept returns for a refund. For new products, please place a separate order.
Please fill up the form below to request a return Authorisation number and read the return and refund policy before sending back goods.
To request a return, please click here.
If you have already email us for a return request, you will be contacted soon with more information about your Return Merchandise Authorisation (RMA) request. Our Team will provide you with more information within 1 business days, please keep an eye on your email inbox (or junk mail box) for updates from them, Please note that any items returned to us without an RMA number will not be accepted.
Has your RMA been approved and you have already returned your item/s?
After your RMA is approved and your item is received at our warehouse, it will be inspected by our Returns and Warranty Team and they will be in contact to advise you of the outcome.
We ask that you allow 5-7 business days from the date that we receive your return parcel from Australia Post, for the inspection to be completed.
Please click here to request a return, order must be returned within 30 days with original package. Once your Return Merchandise Authorisation (RMA) has been approved, please return items to following address
Igrab.com.au
po box 6721
silverwater NSW 2128
Item returned must be in its original condition and package, otherwise refund or exchange may void.
Product and order process FAQ
The photos on this website are provided to help you select our products as accurately as possible. However, they may not perfectly reflect the actual product’s colour, size, or perspective. Variations can occur due to differences in screen resolution, device settings, lighting, and photographic reproduction. Additionally, images are two-dimensional representations, while the products are three-dimensional, which may affect appearance. Please see below product photo sample in monitor with different brand.
We recommend customer choose carefully before payment, We’re really quick at packing your order.
- If order was placed before 10am (business day), please contact us to see if the order has been dispatched or not, there is no guarantee we can change or cancel your order if your order is sent.
- If order was placed after 10am (business day), please contact us to change order or cancel order, if you are not responsed by email in 3 hours please call us directly and have your order number ready.
- For all orders changed or cancelled, the original fee (eg paypal fee 2%, credit card surcharge 1.5%) cost that we were charged but did not pass on at the time of your order, will be deducted from your refund.
It is very simple 🙂
1.Please go to the product page and select size (distant bewteen center), the corresponding photo and price will come up, enter your desired quantity then press”add to cart”.
2. Once you finish adding items, please press “view cart” then you will be redirected to cart page to checkout.
3. In cart page, simply enter your postcode for shipping calculation, the press “proceed to checkout” .
4. Please fill all the postal detail with the star mark*, review the order details and choose payment method, then press “place order” to finalise the payment
5. Still having issue? No worries, please contact us for help.
Igrab.com.au offers warranty against defects in finishes, materials and workmanship for 12 months from the date of purchase. We cannot be liable if the products are subject to:
- Improper or lack of maintenance, eg harsh or corrosive cleaning products
- Incorrect installation or failure to follow instructions.
- Use of a product for which it was not designed, exposure to weather and/or environmental conditions exceeding reasonable or otherwise specified environmental tolerances, including, but not limited to, coastal environments, high humidity rainfall and wind, it’s important to acknowledge that this also extends to all products utilised externally.
- It’s important to highlight that products made of brass/gold and zinc diecast are not advisable for coastal areas, and any damages to their finishes are not included in this warranty.
- This warranty excludes coverage for labor costs, personal losses, economic, consequential, or property damages of any nature.
- The warranty explicitly excludes coverage for any damages incurred through the commercial use of Cabinetware, Doorware, or General Hardware products. Approved Models are intended solely for domestic, personal use.
- Our solid brass handle coated with high grade lacquer, due to the natural property of the brass material even these have some limitations and may alter over time and with varying amounts of use, the brass handle cannot be guaranteed unconditionally, Enjoy the charm of brass handle natural beauty and the unique ageing over time.